If you have any queries about our website, or are experiencing any problems using it, please look at our frequently asked questions below. You may also wish to refer to our terms & conditions and delivery & returns policy.
The dress that I am planning to buy is sleeveless and comes without a trouser and stole. What should I do now?
No problem – Minor alterations and addition of sleeves (to dresses without sleeves) can be done at a minimal cost provided the design of the outfit is such that sleeves addition is possible. You may also order a stole and trouser separately for your dress. Once your order has been placed, just email us your alteration/add-on requirements along with your Order No to our Customer Service team at firstname.lastname@example.org and they will process your request accordingly. This service is not available for Cash on Delivery customers.
How do I make a purchase?
Shopping at Eva E-Store is very easy:
- If you know what you are looking for, use the CLOTHING, BAGS, SHOES and ACCESSORIES links. You can also shop by browsing directly by designer.
- Once you have found an item, click on the ‘ADD TO BASKET’ button.
- Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top of the page. You can use the ‘REMOVE’ icon to delete items from your shopping bag.
- Click on ‘PROCEED TO CHECKOUT’ to complete your order.
Do I need to set up an account to place an order?
No. You can order items without creating an account. You just need to click the ‘CHECKOUT AS GUEST’ button during checkout.
I’ve forgotten my password. What should I do?
If you have forgotten your password, ‘FORGOT PASSWORD’ instructions on the SIGN IN page
Which size should I choose?
All products are sold by the international sizing scheme used by the designer. But as sizes can vary greatly by designer, we have provided the actual dimensions of each product for you to compare with your own body measurements. In addition, our customer care team can answer all your questions on sizing and fit – simply email email@example.com for advice.
What payment methods does Eva E-Store accept?
We accept Visa, MasterCard, Mobicash, Easy Paisa and Direct Bank Deposit.
We also have Cash on Delivery service for customers inside Pakistan. Please note that we do not accept any other methods of payment apart from those listed above.
Do I need to make any advance payment on Cash on Delivery Orders?
Yes, a 50% advance payment would be required on all Made to Measure orders placed using the Cash on Delivery Payment option.
Is it safe to use my credit card online at Eva E-Store?
At Eva E-Store, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system.
Do I need to sign for my order?
Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.
Why is my order marked as ‘Pending’?
To avoid the risk of fraudulent transactions, all the orders and payments are reviewed by our online risk/fraud dept. Once your payment is approved, you will receive a notification via email and your order will be marked as ‘Paid’ automatically. The review process usually takes around 4-48 hours.
Can I change my shipping address after my order has been dispatched?
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
Can I add items to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
How will I know you received my order & when will payment be deducted?
After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.
Can I track my order?
Once your payment has been made successfully, you will be able to track your order instantly through Eva E-Store online delivery tracker. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY Orders.
Where is my order?
We aim to dispatch all orders within 12 hours. Estimated delivery times are to be used as a guide only, Eva E-Store is not responsible for any delays caused by destination customs clearance processes.
Can I order a product as a gift?
We can deliver to addresses other than the address associated with your payment card. We’re sorry but we don’t offer a gift wrapping service at the moment.
Can I order in store for home delivery?
Sorry but we don’t provide this service at the moment.
Can I order online and collect in store?
Sorry but we don’t provide this service at the moment.
How are your products priced?
Our prices are listed in US dollars. The price you are charged will always be the current selling price for the items you have ordered.
How can I contact customer services?
We hope that our FAQs and help pages will provide the answers to your questions, but if you can’t find what you’re looking for our Customer Services team will be happy to help. Customer Services can be contacted by phone or email. Please visit the contact us page for more information.
How do I cancel my order?
Once your order has been placed, it is not possible to cancel it before delivery.
How do I return an item?
Please click here for details of how to return items.
How long will it take?
While placing an order, an estimated delivery date is shown to you for your reference purposes. For latest delivery information please sees our delivery & returns page.
How much does delivery cost?
Different locations have different delivery costs. The delivery cost is calculated instantly during the checkout process.
I e-mailed customer services, but I haven’t had a reply.
Please allow at least one working day for us to deal with your query. You should also check the settings of your e-mail client or webmail account to make sure that our reply has not been blocked by your spam filter. To avoid this, you can add firstname.lastname@example.org to your list of friends.
I’ve seen an item in store, and I want to order it from the website.
We stock the majority of the LABELS range online, we also have some online exclusive ranges that won’t be found in stores.
My order hasn’t arrived.
Your delivery should take no longer than 2-5 working days after the day you place your order. You can track your order directly through Eva E-Store online delivery tracker from the link on your order dispatch email. If you cannot find your parcel details, or you have another query, we will be happy to help you. You can contact customer services by telephone, live chat or email.
What happens if the product I’ve ordered isn’t in stock?
Our website system is designed to ensure that stock levels are always accurate, and that products ordered are available. Unfortunately, there may sometimes be errors, and occasionally products which are available from our website may be out of stock in our warehouse. If this happens, we will only ship you any items from your order which are in stock. You will not be charged for out of stock items.
What happens if you can’t deliver to my address?
Sometimes there may be problems delivering to the address which you have given us. If this happens, we will contact you to discuss this.
Why do I need to give you an e-mail address?
We need your e-mail address in order to send you important information about your order, including order confirmations and tracking details. If you do not provide an e-mail address, you will not be able to order.